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Cisco Webex Integration with External Identity Platforms for SSO and User Synchronization
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Chapter 4 - Integrating On Prem Active Directory with Azure AD and Cisco WebEx Control Hub
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Chapter 5 - Configuring Azure Active Directory User Sync for Webex Control Hub
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Chapter 7 - Cisco WebEx - Enabling SSO Between Microsoft Azure Entra ID and Cisco Unified CM
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Chapter 8 - Enablsing SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Unity Connection
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Chapter 9 - Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Expressway for Jabber
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Chapter 10 - Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Unified CCX
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Chapter 11 - Enabling WebEx Control Hub and Microsoft Azure Entra ID Wizard
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Chapter 12 - Cisco Webex Cloud-Connected UC Directory Service Support for Unified CM
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Chapter 13 - Managing and Configuring WebEx Cloud Connected UC Services for Day To Day Operation
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Chapter 14 - WebEx Cloud-Connected UC Provision Directory Synchronization
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Chapter 15 - Integrate WebEx Control Hub with Google Apps for SSO
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Migrating from Cisco Unified CX to WebEx Contact Center
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Chapter 1 - Understanding On-Prem Collaboration Architecture
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Chapter 5 - Mapping Administration and Agent interface for UCCX and Cloud CC
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Chapter 6.0 - Integrating On-Prem Active Directory with Azure Entra ID
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Chapter 6.1 - Set up Single Sign-On SSO Betwen Cisco WebEx Control Hub and Azure Entra ID
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Chapter 8 - Configure Local Gateway for PSTN Calling Between Cisco CUCM and WebEx and UCCX
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Chapter 9 -Configure dialed number (DN) for Webex Contact Center call routing
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Chapter 10 - Transfer and Configure UCCX Teams to WebEx Contact Center Team using Bulk Operation
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Chapter 11 - Migrate Resource Group from UCCX to WebEx CC using Bulk or Manual Operation
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Chapter 12 - Migrating Cisco UCCX Skills To WebEx Skills Defination using API and Python Scripts
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Chapter 13 – Define and Configure Multimedia Profiles, Agent Desktop, and Core Features in Webex Contact Center
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Chapter 14 - Configuring Multimedia Profile and CSQ from Cisco UCCX to WebEx Contact Center
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Chapter 15 - Prepare and Migrate cisco UCCX Desktop Layout, Business Hours and Reason Code to WebEx Contact Center
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Chapter 16 - Configure Idle and WrapUp Code to match Cisco UCCX Reason Code with Desktop Profile
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Chapter 17 - UCCX Script to WebEx Flow Part 1 - Preparing Basic Flow Business Hours
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Chapter 19 - UCCX Script to WebEx Flow Part 1 - Map UCCX Rest API Calls to WebEx CC HTTP Request To Lookup Customer Data
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Chapter 20 - UCCX Scripts to WebEx Flow Part 1 - Transfer Value From JSON Response in HTTP Request to Local WebEx CC Variable
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Python Scripts
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Python Scripts to Add Multiple Skills to WebEx CC
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Python Scripts to UCCX Skills List using API
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Python Scripts to Delete Bulk Skills In WebEx Contact Center
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