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Migrating from Cisco UCCX to Cloud - WebEx, Genesys or AWS (4024-03)

Migrating from Cisco UCCX to Cloud - WebEx, Genesys or AWS (4024-03)

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Responsible Faisal H. Khan (CEO)
Last Update 01/06/2026
Completion Time 9 hours 28 minutes
Members 6
  • Cisco Webex Integration with External Identity Platforms for SSO and User Synchronization
    15Lessons · 4 hr 47 min
    • Chapter 1 - Overview Cisco WebEx Integration and Microsot Azure
      New
    • Chapter 2 - Cisco WebEx Integration On Prem Active Directory with Director Connector
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    • Chapter 3 - Cisco WebEx - Configure Directory Connector for Group Sync and License Assignment
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    • Chapter 4 - Integrating On Prem Active Directory with Azure AD and Cisco WebEx Control Hub
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    • Chapter 5 - Configuring Azure Active Directory User Sync for Webex Control Hub
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    • Chapter 6 - Enable SSO between Microsoft Azure and Webex Control Hub
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    • Chapter 7 - Cisco WebEx - Enabling SSO Between Microsoft Azure Entra ID and Cisco Unified CM
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    • Chapter 8 - Enablsing SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Unity Connection
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    • Chapter 9 - Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Expressway for Jabber
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    • Chapter 10 - Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Unified CCX
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    • Chapter 11 - Enabling WebEx Control Hub and Microsoft Azure Entra ID Wizard
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    • Chapter 12 - Cisco Webex Cloud-Connected UC Directory Service Support for Unified CM
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    • Chapter 13 - Managing and Configuring WebEx Cloud Connected UC Services for Day To Day Operation
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    • Chapter 14 - WebEx Cloud-Connected UC Provision Directory Synchronization
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    • Chapter 15 - Integrate WebEx Control Hub with Google Apps for SSO
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  • Migrating from Cisco Unified CX to WebEx Contact Center
    12Lessons · 4 hr 41 min
    • Chapter 1 - Understanding On-Prem Collaboration Architecture
    • Chapter 2 - Creating a transition plan for Migration of Cisco UCCX to Cloud
    • Chapter 3 - Understanding PSTN Requirement for UCCX to WebEx CC Migration
    • Chapter 4 - Understanding differences between UCCX and Cloud CC
    • Chapter 5 - Mapping Administration and Agent interface for UCCX and Cloud CC
    • Chapter 6.0 - Integrating On-Prem Active Directory with Azure Entra ID
    • Chapter 6.1 - Set up Single Sign-On SSO Betwen Cisco WebEx Control Hub and Azure Entra ID
    • Chapter 8 - Configure Local Gateway for PSTN Calling Between Cisco CUCM and WebEx and UCCX
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    • Chapter 9 -Configure dialed number (DN) for Webex Contact Center call routing
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    • Chapter 10 - Transfer and Configure UCCX Teams to WebEx Contact Center Team using Bulk Operation
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    • Chapter 11 - Migrate Resource Group from UCCX to WebEx CC using Bulk or Manual Operation
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    • Chapter 12 - Migrating Cisco UCCX Skills To WebEx Skills Defination using API and Python Scripts
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  • Python Scripts
    3Lessons ·
    • Python Scripts to Add Multiple Skills to WebEx CC
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    • Python Scripts to UCCX Skills List using API
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    • Python Scripts to Delete Bulk Skills In WebEx Contact Center
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