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Migrating from Cisco UCCX to Cloud - WebEx Contact Center (4024-03)

Migrating from Cisco UCCX to Cloud - WebEx Contact Center (4024-03)

Cutting-edge e-Learning solution that offers real-world advice on shifting Cisco Unified CCX to a Cloud-Based Contact Center.

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Responsible Faisal H. Khan (CEO)
Last Update 01/21/2026
Completion Time 14 hours 6 minutes
Members 16
  • Free To Watch Videos
    5Lessons ·
  • Cisco Webex Integration with External Identity Platforms for SSO and User Synchronization
    15Lessons · 4 hr 47 min
    • Chapter 1 - Overview Cisco WebEx Integration and Microsot Azure
    • Chapter 2 - Cisco WebEx Integration On Prem Active Directory with Director Connector
    • Chapter 3 - Cisco WebEx - Configure Directory Connector for Group Sync and License Assignment
    • Chapter 4 - Integrating On Prem Active Directory with Azure AD and Cisco WebEx Control Hub
    • Chapter 5 - Configuring Azure Active Directory User Sync for Webex Control Hub
    • Chapter 6 - Enable SSO between Microsoft Azure and Webex Control Hub
    • Chapter 7 - Cisco WebEx - Enabling SSO Between Microsoft Azure Entra ID and Cisco Unified CM
    • Chapter 8 - Enablsing SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Unity Connection
    • Chapter 9 - Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Expressway for Jabber
    • Chapter 10 - Enabling SSO Between Microsoft Azure Entra ID, Cisco WebEx and Cisco Unified CCX
    • Chapter 11 - Enabling WebEx Control Hub and Microsoft Azure Entra ID Wizard
    • Chapter 12 - Cisco Webex Cloud-Connected UC Directory Service Support for Unified CM
    • Chapter 13 - Managing and Configuring WebEx Cloud Connected UC Services for Day To Day Operation
    • Chapter 14 - WebEx Cloud-Connected UC Provision Directory Synchronization
    • Chapter 15 - Integrate WebEx Control Hub with Google Apps for SSO
  • Migrating from Cisco Unified CX to WebEx Contact Center
    23Lessons · 9 hr 19 min
    • Chapter 1 - Understanding On-Prem Collaboration Architecture
    • Chapter 2 - Creating a transition plan for Migration of Cisco UCCX to Cloud
    • Chapter 3 - Understanding PSTN Requirement for UCCX to WebEx CC Migration
    • Chapter 4 - Understanding differences between UCCX and Cloud CC
    • Chapter 5 - Mapping Administration and Agent interface for UCCX and Cloud CC
    • Chapter 6 - Integrating On-Prem Active Directory with Azure Entra ID
    • Chapter 7 - Set up Single Sign-On SSO Betwen Cisco WebEx Control Hub and Azure Entra ID
    • Chapter 8 - Configure Local Gateway for PSTN Calling Between Cisco CUCM and WebEx and UCCX
    • Chapter 9 -Configure dialed number (DN) for Webex Contact Center call routing
    • Chapter 10 - Transfer and Configure UCCX Teams to WebEx Contact Center Team using Bulk Operation
    • Chapter 11 - Migrate Resource Group from UCCX to WebEx CC using Bulk or Manual Operation
    • Chapter 12 - Migrating Cisco UCCX Skills To WebEx Skills Defination using API and Python Scripts
    • Chapter 13 – Define and Configure Multimedia Profiles, Agent Desktop, and Core Features in Webex Contact Center
    • Chapter 14 - Configuring Multimedia Profile and CSQ from Cisco UCCX to WebEx Contact Center
    • Chapter 15 - Prepare and Migrate cisco UCCX Desktop Layout, Business Hours and Reason Code to WebEx Contact Center
    • Chapter 16 - Configure Idle and WrapUp Code to match Cisco UCCX Reason Code with Desktop Profile
    • Chapter 17 - UCCX Script to WebEx Flow Part 1 - Preparing Basic Flow Business Hours
    • Chapter 18 - UCCX Script to WebEx Flow Part 1 - Map UCCX Rest API Calls to WebEx CC HTTP Request
    • Chapter 19 - UCCX Script to WebEx Flow Part 1 - Map UCCX Rest API Calls to WebEx CC HTTP Request To Lookup Customer Data
    • Chapter 20 - UCCX Scripts to WebEx Flow Part 1 - Transfer Value From JSON Response in HTTP Request to Local WebEx CC Variable
    • Chapter 21 - UCCX Scripts to WebEx Flow Part 1 - Concatinate String To Reconstruct New Value in WebEx CC Flow
    • Chapter 22 - UCCX Scripts to WebEx Flow Part 1 - Making HTTP Request Call to Obtain Verticle and using Loop to Control Flow
    • Chapter 23 - UCCX Scripts to WebEx Flow Part 1 - Making HTTP Request To Full Data from XML to Create Dynamic IVR Menu
  • Python Scripts
    3Lessons ·
    • Python Scripts to Add Multiple Skills to WebEx CC
    • Python Scripts to UCCX Skills List using API
    • Python Scripts to Delete Bulk Skills In WebEx Contact Center