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Home └Microsoft Dynamics 365 Contact Center with Co-Pilot AI Agent e-Learning (4024-05)
Microsoft Dynamics 365 Contact Center with Co-Pilot AI Agent e-Learning (4024-05)

Microsoft Dynamics 365 Contact Center with Co-Pilot AI Agent e-Learning (4024-05)

Learn how to design, configure, and manage Microsoft Dynamics 365 Contact Center enhanced with Co-Pilot AI. This hands-on e-learning program guides you through intelligent automation, AI-driven agent assistance, and real-world contact center scenarios to boost productivity, streamline workflows, and deliver exceptional customer experiences

Private Course
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Responsible Faisal H. Khan (CEO)
Last Update 09/03/2025
Completion Time 2 hours 41 minutes
Members 26
  • Deploying Microsoft Dynamic 365 Contact Center Study kit
    7Lessons · 2 hr 41 min
  • Under development. - More vidoes coming soon
    9Lessons ·
    • Coming Soon - Use Multilingual Voice Agents with IVR in Dynamics 365 Contact Center
    • Coming Soon - Design a Copilot Studio voice agent rule manager for real-time changes to Dynamics 365 Contact Center IVR
    • Coming Soon - Create custom experiences for service representatives with agent experience profiles in Customer Service
    • Coming Soon - Create smart assist solutions in Contact Center for Dynamics 365 Customer Service
    • Coming Soon - Configuring Microsoft Dynamic 365 CC Co-Pilot Ai Agent - Flows
    • Coming Soon - Configuring Microsoft Dynamic 365 CC Co-Pilot Ai Agent - Triggers
    • Coming Soon - Configuring Microsoft Dynamic 365 CC Co-Pilot Ai Agent - Choosing AI Models
    • Coming Soon - Configuring Microsoft Dynamic 365 CC Co-Pilot Ai Agent - Knowledgebase
    • 20+ Chapters to Be Added.