Preparing Servers for Cisco PCCE Deployment

Overvoew of Cisco Unified Contact Center
- Architecture of Cisco Contact Center Enterprise
- Unified CCE Central Controller – Router
- Overview of UCCE Central Controller
- Peripheral Gateway PG and CTI Server
- Preparing Servers for Cisco PCCE Deployment
- Overview of Cisco UCCE Administration Tools
- Integrating Package UCCE with CUCM with Trunk to CVP
- Creating SCRIPT for Precision Queue and Testing calls
- Deploying Cisco Package UCCE Scripts
- Cisco UCCE Adv Scripting Lab 14
- UCCE Sripting - Call Type Contact Data and Scripting
- Getting Started with Creating Basic Application
- Overview of Cisco CVP Elements View
- Cisco CVP DialogFlow - Preparing Google Cloud For CVP Virtual Agent
- Creating Customized Parameter for Custom VoiceElement
- Troubleshooting using EMSMON Agent PG Not Active