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Cisco Webex Contact Center Essentials How To Do Lab Series (4024-05)
Elavate Your IT career with our Cisco Webex Contact Center Deployment Training Video. Learn to deploy, configure, and manage Webex solutions with expert-led tutorials. Ideal for IT pros seeking to master cloud contact center technology.
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| Responsible | Faisal H. Khan (CEO) |
|---|---|
| Last Update | 08/29/2025 |
| Completion Time | 6 hours 37 minutes |
| Members | 1 |
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WebEx Contact Center Administration Video Lab9Lessons · 1 hr 45 min
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Lab 1 -Overview of WebEx Control Hub and User Management for WxCCNew
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Lab 2 - Explore The Contact Center Management Portal and Control HubNew
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Lab 3 - Creating User Profile to Assign Rights to Agents and UsersNew
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Lab 4 - Creating Agent Profile to Control Features Available to AgentNew
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Lab 5 - Creating Various Multimedia Profile for AgentsNew
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Lab 6 - Creating Skills Definition and Skills GroupNew
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Lab 7 - Create Sites and Capacity or Agent Base TeamsNew
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Lab 8 - Enabling WebEx User as Contact Center Agent and SupervisorNew
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Lab 9 - Creating Entry Point, Dial Number and QueueNew
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WebEx Contact Center Scripting - Flow Designer14Lessons · 4 hr 52 min
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Free Preview New
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Free Preview New
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Free Preview New
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Free Preview New
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Lab 5 - Creating WxCC Flow Using Menu Activity to build IVR ApplicationNew
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Lab 6 - Creating WxCC Flow Using Blind Transfer ActivityNew
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Lab 7 - Creating WxCC Flow Using Queue Contact ActivityNew
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lab 8 - Creating WxCC using Get Queue Info and Build Queue LoopNew
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Lab 9 - Creating WxCC Flow Using Advanced Queue Info ActivitiesNew
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Lab 10 - Creating WxCC Flow Using Escalate Call Distribution ActivityNew
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Lab 11 - Creating WxCC Flow Using Queue to Agent ActivitiesNew
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Lab 12 - Building A Flow with Customized Music on Hold with loopNew
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Lab 13 - Creating a Loop and Loop Counter in WebEx CC Flow to control loopNew
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Lab 14 - Creating a Flow to Give User OptOut Option in Music on HoldNew
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