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  2. Amazon Connect Contact Center  (free version)
  3. Understanding Amazon Contact Center Terminology and Concepts
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Home └Amazon Connect Contact Center  (free version) └Understanding Amazon Contact Center Terminology and Concepts

Amazon Connect Contact Center  (free version)

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Course content
  • Overview of Amazon Connect Contact Center
    • Introduction to Amazon Connect Overview
    • Understanding Amazon Contact Center Terminology and Concepts
    • Overview of Amazon Connect Architecture Workload
    • Overview of Amazon Connect Architecture Deployment Models
    • Overview of Amazon Connect Architecture Operational Excellence
    • Overview of Amazon Connect Architecture Security Design
    • Deploying Amazon Connect Cloud Contact Center
    • Understanding Business Hours in Amazon Connect
    • Understanding How Routing and Cross Channel Works in Amazon Contact Center
    • Overview and Configuration of Amazon Connect Queue

Understanding Amazon Contact Center Terminology and Concepts

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