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Cisco UCCE Training Video​ (2024-07)

Cisco UCCE Training Video​ (2024-07)

Master Cisco UCCE and PCCE with our concise Video Training. Perfect for both beginners and experts, this program delivers key skills to deploy, manage, and optimize Cisco contact center solutions. Learn call routing, scripting, agent management, and more, and become proficient in UCCE and PCCE quickly and effectively. Your path to contact center mastery starts here

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Responsible Faisal H. Khan (CEO)
Last Update 02/09/2024
Completion Time 1 day 18 hours 29 minutes
Members 33
Platinum-X 2024
  • Cisco UCCE Deployment
    26Lessons · 6 hr 33 min
    • Chapter 01 - Introduction to UCCE 11.5 and CVP Bootcamp
      Free Preview
    • Chapter 02 - Architecture of Cisco Contact Center Enterprise
      Free Preview
    • Chapter 03 - Design Consideration
      Free Preview
    • Chapter 04 - Deployment Model
      Free Preview
    • Chapter 05 - Central Controller
      Free Preview
    • Chapter 06 - Preparing and Installing Cisco UCCE Software
    • Chapter 07 - Organizational Units in Active Directory and Web Setup
    • Chapter 08 - Unified CCE Central Controller – Logger
    • Chapter 09 - Unified CCE Central Controller – Router
    • Chapter 10 - Agent Desk Settings and VRU Type
    • Chapter 11 - Peripheral Gateway PG and CTI Server
    • Chapter 12 - Routing Client
    • Chapter 13 - Skill Target Sub System
    • Chapter 14 - UCCE Call Flow with CVP
    • Chapter 15 - Call Routing Post Route from CUCM Call Flow using UCCX
    • Chapter 16 - Scripts Editor and Basic Scripting
    • Chapter 16 - Scripts Editor and Basic Scripting
    • Chapter 17 - Basic Administrative Scripts
    • Chapter 18 - Basic Scripting with Call Variables
    • Chapter 19 - Overview of Cisco Unified CVP
    • Chapter 20 - Configuring VXML Gateway for UCCE and CVP
    • Chapter 21 - Creating Network VRU Scripts and CVP Microapp
    • Chapter 22 - Creating UCCE Scripts with CVP
    • Chapter 23 - Installation and Configurations of Cisco Finesse 11.5
    • Chapter 24 - Overview and Installation of Cisco Unified Intelligent Center with Live Data 11.5
    • Chapter 25 - Configuration of Cisco CUIC Reporting 11.5