Genesys Contact Center Training (1024-11)

Genesys Contact Center Training (1024-11)

Genesys Cloud CX: Contact Center Administration introduces the fundamental concepts and major components associated with the Contact Center feature set of the Genesys Cloud platform. The course also provides an overview to the Genesys Cloud CX interface and presents scenarios to facilitate your understanding of the administration of a co​ntact center. After completing this course, you should be equipped to implement Genesys Cloud CX: Contact Center within your organization at a basic level. 

Regular Price - $899

899.00
899.0 USD 899.00
899.00
Responsible Faisal H. Khan (CEO)
Last Update 02/01/2024
Completion Time 20 hours 21 minutes
Members 105
1024 Genesys Cloud CX Collaboration Genesys Cloud CX Contact Center
  • Genesys Cloud CX Implemenation Video Lab
    12Lessons · 2 hr 6 min
    • Free Preview
    • Free Preview
    • Lab 3 - Creating and Customizing Admin Profiles
    • Lab 4 - Managing Roles and Permission for Users in Genesys
    • Lab 5 - Creating and Managing Groups in Genesys Cloud
    • Lab 6 - Creating Profile Fileds and Assign to Users
    • Lab 7 - Creating document workspace to share files
    • Lab 8 - Trunk, Site, and Edge Configuration
    • Lab 9 - Configuring On Prem Edge and IP Phone in Genesys
    • Lab 10 - Creating DID, Extension and Default Phone Setup
    • Lab 11 - Creating and Associate IP Phone and Make Test Calls using PureCloud
    • Lab 12 - Blocking 900 or Premium Number and Simulate Calls