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Genesys Contact Center Training (2024-11)

Genesys Contact Center Training (2024-11)

Genesys Cloud CX: Contact Center Administration introduces the fundamental concepts and major components associated with the Contact Center feature set of the Genesys Cloud platform. The course also provides an overview to the Genesys Cloud CX interface and presents scenarios to facilitate your understanding of the administration of a co​ntact center. After completing this course, you should be equipped to implement Genesys Cloud CX: Contact Center within your organization at a basic level. 

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Responsible Faisal H. Khan (CEO)
Last Update 02/09/2024
Completion Time 20 hours 21 minutes
Members 29
Platinum-X 2024
  • Genesys Cloud Contact Center Video Lab
    11Lessons · 1 hr 27 min
    • Lab 1 - Creating Skills and Language for Agent
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    • Lab 2 - Creating Wrap-up Code for Agent to Select
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    • Lab 3 - Creating and Configure ACD Queues in Genesys Contact Center
    • Lab 4 - Using Utilization to Limit Capacity in Omnichannel
    • Lab 5 - Creating Email Domain and Email Address To Route Calls to Queue
    • Lab 6 - Creating Alert Rule To Notify Supervisor When Agent Away
    • Lab 7 - Using Performance Workspace Supervisor Manage Queue
    • Lab 8 - Creating and Recording Prompt in Genesys Contact Center
    • Lab 9 - Creating and Managing Hold Music in Genesys
    • Lab 11 - Creating Basic Scripts in Genesys