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  1. Courses
  2. Webex Contact Center Expert(free version)
  3. Overview of Cisco WebEx CC Architecture and Connectivity
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Home └Webex Contact Center Expert(free version) └Overview of Cisco WebEx CC Architecture and Connectivity

Webex Contact Center Expert(free version)

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Course content
  • Cisco WebEx Contact Center Deployment & Administration
    • Overview of Cisco WebEx Contact Center
    • Overview of Cisco WebEx CC Core Feature
    • Overview of Cisco WebEx CC License
    • Overview of Cisco WebEx CC Architecture and Connectivity
    • Estimate Sizing of Trunk and Agent Requirement for Cisco WebEx CC
    • Creating Various Multimedia Profile for Agents
    • Creating Skills Definition and Skills Group
    • Enabling WebEx User as Contact Center Agent and Supervisor
    • Introduction to WxCC Flow Designer
    • Creating WxCC Flow Using Queue Contact Activity

Overview of Cisco WebEx CC Architecture and Connectivity

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