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Migrating from Cisco UCCX to Cloud - WebEx, Genesys or AWS (4024-03)

Migrating from Cisco UCCX to Cloud - WebEx, Genesys or AWS (4024-03)

Cutting-edge e-Learning solution that offers real-world advice on shifting Cisco Unified CCX to a Cloud-Based Contact Center.

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Responsible Faisal H. Khan (CEO)
Last Update 01/08/2026
Completion Time 12 hours 23 minutes
Members 8
  • Cisco Webex Integration with External Identity Platforms for SSO and User Synchronization
    15Lessons · 4 hr 47 min
  • Migrating from Cisco Unified CX to WebEx Contact Center
    20Lessons · 7 hr 36 min
    • Chapter 1 - Understanding On-Prem Collaboration Architecture
    • Chapter 2 - Creating a transition plan for Migration of Cisco UCCX to Cloud
      Free Preview
    • Chapter 3 - Understanding PSTN Requirement for UCCX to WebEx CC Migration
      Free Preview
    • Chapter 4 - Understanding differences between UCCX and Cloud CC
      Free Preview
    • Chapter 5 - Mapping Administration and Agent interface for UCCX and Cloud CC
    • Chapter 6.0 - Integrating On-Prem Active Directory with Azure Entra ID
    • Chapter 6.1 - Set up Single Sign-On SSO Betwen Cisco WebEx Control Hub and Azure Entra ID
    • Chapter 8 - Configure Local Gateway for PSTN Calling Between Cisco CUCM and WebEx and UCCX
    • Chapter 9 -Configure dialed number (DN) for Webex Contact Center call routing
    • Chapter 10 - Transfer and Configure UCCX Teams to WebEx Contact Center Team using Bulk Operation
    • Chapter 11 - Migrate Resource Group from UCCX to WebEx CC using Bulk or Manual Operation
    • Chapter 12 - Migrating Cisco UCCX Skills To WebEx Skills Defination using API and Python Scripts
    • Chapter 13 – Define and Configure Multimedia Profiles, Agent Desktop, and Core Features in Webex Contact Center
      New
    • Chapter 14 - Configuring Multimedia Profile and CSQ from Cisco UCCX to WebEx Contact Center
      New
    • Chapter 15 - Prepare and Migrate cisco UCCX Desktop Layout, Business Hours and Reason Code to WebEx Contact Center
      New
    • Chapter 16 - Configure Idle and WrapUp Code to match Cisco UCCX Reason Code with Desktop Profile
      New
    • Chapter 17 - UCCX Script to WebEx Flow Part 1 - Preparing Basic Flow Business Hours
      New
    • Chapter 18 - UCCX Script to WebEx Flow Part 1 - Map UCCX Rest API Calls to WebEx CC HTTP Request
      Free Preview New
    • Chapter 19 - UCCX Script to WebEx Flow Part 1 - Map UCCX Rest API Calls to WebEx CC HTTP Request To Lookup Customer Data
      New
    • Chapter 20 - UCCX Scripts to WebEx Flow Part 1 - Transfer Value From JSON Response in HTTP Request to Local WebEx CC Variable
      New
  • Python Scripts
    3Lessons ·
    • Python Scripts to Add Multiple Skills to WebEx CC
    • Python Scripts to UCCX Skills List using API
    • Python Scripts to Delete Bulk Skills In WebEx Contact Center