Cisco WebEx Contact Center Enterprise (1024-06)

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Amazon Connect Contact Center (free version)

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Amazon Connect is an omnichannel cloud contact center. These study kits will teach you how to build the Amazon Connect Virtual Contact Center in a few days. You will learn how to set up Call Center, Text-To-Speech, Amazon Chat/Voice Bot & more.

2h 49m 10 steps

Cisco WebEx Contact Center Enterprise (free version)

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1h 10m 9 steps

Amazon Connect Video Training (3024-01)

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Amazon Connect is an omnichannel cloud contact center. These study kits will teach you how to build the Amazon Connect Virtual Contact Center in a few days. You will learn how to set up Call Center, Text-To-Speech, Amazon Chat/Voice Bot & more.

1d 19h 45m 38 steps

Amazon Connect Video Training (2024-01)

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Amazon Connect is an omnichannel cloud contact center. These study kits will teach you how to build the Amazon Connect Virtual Contact Center in a few days. You will learn how to set up Call Center, Text-To-Speech, Amazon Chat/Voice Bot & more.

1d 19h 45m 38 steps

Genesys Cloud CX API Self Study Kit (1024-12) - Under development

DevNet-X 1024-12 Genesys Cloud DevNet

7h 1m 24 steps

Genesys Cloud CX API Self Study Kit (free version)

Master the Genesys Cloud CX platform with our Self-Study Kit focused on API integration. Learn to build, manage, and automate contact center solutions using RESTful APIs. Includes hands-on labs, real-world use cases, and lifetime access to updates. Perfect for developers, architects, and automation engineers.

Free Version

DevNet-X Genesys Cloud DevNet

3h 53m 10 steps

Migrating from Cisco UCCX to Cloud - WebEx Contact Center (4024-03)

Migrating Cisco UCCX to WebEx Contact Center is a hands-on, end-to-end migration program designed to help enterprises transition from on-prem Cisco Unified Contact Center Express (UCCX) to Cisco WebEx Contact Center with confidence.

This course walks you through architecture differences, migration planning, PSTN and Local Gateway design, and identity integration using Microsoft Azure Entra ID for SSO and user synchronization. You’ll learn how to map agents, teams, skills, and resource groups, configure dialed numbers and call routing, and perform bulk migrations using APIs and Python scripts. The result is a practical, real-world blueprint for modernizing your contact center while minimizing risk, downtime, and operational disruption.

14h 6m 46 steps

Cisco WebEx Calling Essential Lab (4024-06)

learn how to configure and administer Cisco WebEx Calling Features

Regular $599 USD

4h 52m 17 steps

Migrating On-Prem Cisco Unified CM to WebEx Calling (4024-07)

This package provides hands-on, practical guidance for migrating 𝐂𝐢𝐬𝐜𝐨 𝐨𝐧-𝐩𝐫𝐞𝐦𝐢𝐬𝐞𝐬 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐜𝐞𝐧𝐭𝐞𝐫 environments to the WebEx cloud

Pre-Order Now for $399 - Limited Time Offer

7h 1m 30 steps

Free - Migrating from Cisco UCCX to Cloud - WebEx Contact Center

Migrating Cisco UCCX to WebEx Contact Center is a hands-on, end-to-end migration program designed to help enterprises transition from on-prem Cisco Unified Contact Center Express (UCCX) to Cisco WebEx Contact Center with confidence.

This course walks you through architecture differences, migration planning, PSTN and Local Gateway design, and identity integration using Microsoft Azure Entra ID for SSO and user synchronization. You’ll learn how to map agents, teams, skills, and resource groups, configure dialed numbers and call routing, and perform bulk migrations using APIs and Python scripts. The result is a practical, real-world blueprint for modernizing your contact center while minimizing risk, downtime, and operational disruption.

1h 43m 10 steps

CCNP Collaboration Training Video (1024-02)

Elevate your expertise in advanced collaboration technologies with the Cisco CCNP Collaboration Study Kit: a meticulously crafted resource for IT enthusiasts and network engineering veterans poised to conquer the Cisco Certified Network Professional (CCNP) Collaboration certificate

Regular Price - $899

2d 3h 52m 125 steps

Courses

All Courses

Cisco WebEx Contact Center Enterprise (1024-06)

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Amazon Connect Contact Center (free version)

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Cisco WebEx Contact Center Enterprise (free version)